| AI assisted CRM and business management | Live | Customer, property and document records with a staff dashboard. AI drafts text inside fields for staff review and never sends or saves by itself. |
| Business phone, voicemail and call tracking | Live | Connected business line with call history, voicemail, missed calls, callbacks and phone inquiries. |
| AI assisted email replies and communications | Live, staff reviewed | Drafts replies and messages for staff to edit. Every email sent through the system is logged with its exact attachments. |
| Customer text messages | Live, staff sends | Appointment confirmations, reminders and arrival times are prepared in HummiPilot and sent by staff. |
| Automated appointment confirmations and automatic replies | In testing | Built and being tested. Not used with customers yet. |
| Inquiry management for all three websites | Live | Website requests from all three Home Enviro websites arrive in one inbox with status tracking and spam separation. |
| SEO monitoring and website health checks | Live, read only | Monitors search performance and page health for the three websites and sends alerts. It cannot change any website. |
| Google Search Console performance analysis | Live, read only | Imports Search Console and Analytics data for review. |
| SEO recommendations for owner approval | Planned | The 30 day observation period that precedes recommendations has not started. |
| Appointment scheduling and calendar sync | Live | Day, week, month and agenda views with two way calendar synchronization. |
| Customer history and repeat business | Live | One profile per customer with every property, inspection and document. |
| Estimates and pricing calculator | Live | Staff estimate calculator with property size lookup and dated price validity. |
| Digital inspection notes and field documentation | Live | Inspection folders for notes, dictation, photographs and documents. |
| Moisture, thermal and environmental records | Live | Readings, area findings and inspector photographs, including thermal images, recorded in the report. |
| Laboratory sampling and chain of custody | Live | Official EMSL chain of custody forms and an inbox that collects laboratory reports for staff matching. |
| AI assisted inspection report preparation | Live, staff reviewed | Narrative drafts from the inspector's notes and laboratory values. The licensed assessor reviews and approves every report. |
| Remediation protocol and PRV documentation | Live | Protocol reports and post remediation verification reports with recorded determinations. |
| Estimates, invoices, receipts and payment records | Live | Paid invoices lock automatically. Payments are recorded, not processed online. |
| Electronic signatures and customer authorizations | Live | Customers review and sign estimates and authorizations electronically. |
| Photo and document management | Live | Private file storage per customer and inspection, with non destructive photo editing on estimates and invoices. |
| Review requests and follow ups | Live, staff sends | Review requests are prepared from completed, paid services and sent by staff. Automatic preparation is turned off. |
| Inspection timer, field activities and ETA | Live | Server recorded inspection times and arrival time messages with map links, sent by staff. |
| Dashboards, reporting and notifications | Live | Operational counts, business performance, Google Business Profile performance and new request alerts. |
| Desktop and mobile operation | Live | Runs in desktop and mobile browsers and installs on iPhone, iPad and Mac. |
| Administrative controls and record protection | Live | Staff sign in, administrator only actions and recoverable deletion with retained history. |